Our 90-Day Money-Back Guarantee

We are confident you’ll love our products, which is why we offer a 90-day money-back guarantee. If you’re not satisfied with a product’s results, you may be eligible for a refund.

Here’s how it works:

  • Eligibility: The guarantee applies to your first-time purchase of any unique product or bundle.
  • Timeframe: You have 90 days from the date your order is delivered to make a claim.
  • How to Claim: Contact our Customer Happiness team with your order number and feedback, and we will guide you through the process.

Important Note on Subscriptions:

Our money-back guarantee does not apply to subscription orders that are charged and placed after December 1, 2024.

Managing Your Orders

Changing or Canceling an Order

Change your mind? Please get in touch with us as soon as possible with your order number.

  • Time Window: Requests to modify or cancel an order must be made within 12 hours of placing it.
  • Our Promise: We will always do our best to assist you, but we cannot guarantee changes or cancellations once an order has already been processed or shipped.
  • Refunds for Cancellations: If we successfully cancel your order before it ships, we will issue a full refund, including shipping fees.

Please Note: Canceling your subscription to your account does not automatically cancel an order that has already been charged and processed. You must contact us directly to request cancellation of that specific order.

Pausing, Skipping, or Delaying Your Subscription

Need a break? We get it. You can easily pause, skip, or delay an upcoming subscription shipment. Just fill out [this form] or contact our support team, and we’ll take care of it for you. Please submit your request before your next scheduled order date to ensure a seamless change.

Our Return Policy (Please Read Carefully)

For the safety of our customers and to ensure product quality, we generally do not accept returns of our supplements.

  • Exceptions: In rare cases, we may request that you return a product to assist with quality control. If we do, we will provide you with detailed instructions and a shipping label.
  • International Orders: We do not request or accept returns for any international orders.
  • Product Disposal: Occasionally, we may request that you dispose of a product safely to qualify for a refund. This is to prevent a potentially compromised product from being consumed by anyone.

What If My Order Arrives Damaged?

We pack every order with care, but sometimes damage occurs during transit. While we are not liable for damage caused by third-party shipping carriers, we are here to help.

If your order arrives damaged, please get in touch with us right away with the following information:

  1. A photo of the damaged item and packaging.
  2. A photo of the bottle’s batch number and expiry date (located on the bottom).
  3. Your order ID (e.g., WN#####).

Our team will review your case to determine if it is eligible for a replacement or refund.

Refund Processing & Timelines

Once your refund is approved, the processing time depends on your original payment method:

  • PayPal: Refunds are typically instant and will appear in your PayPal balance.
  • Credit/Debit Card: It may take 7-14 business days for the refund to appear on your bank statement, depending on your bank’s processing time.

A Friendly Request: Before filing a chargeback with your bank, please get in touch with us first. Chargebacks trigger a lengthy investigation process that can delay your refund by up to 75 days. We can almost always resolve the issue much faster if you reach out to us directly.

Refusal of Service

We reserve the right to evaluate customer account histories and, in rare cases of excessive refund or return requests, refuse future service to protect our policies from abuse.

Health Disclaimer

The FDA advises consumers to consult with a healthcare professional before taking any new supplement. Being well-informed is an essential part of your wellness journey.